1. SHIPPING & DELIVERY POLICY
I ship domestically in India via DTDC and internationally via DHL or Fedex. Rates will be calculated on the website once your order is placed using standard 5-7 day delivery.
If you prefer a different shipping time or method, please get in touch with me on [email protected] at the time of placing the order.
2. ORDER STATUS & TRACKING
After you place an order, an email confirmation will be sent.
The process with my craftsmen involves having to buy the raw material and sending it to them with the order details, who’ll then take between 3 – 4 weeks to make the product and send it over to me.
Before you have it in your hands, rest assured I’ve done a thorough quality check personally. The process from start to finish takes around 3 – 5 weeks in total.
Once the order has been dispatched, I’ll send you an email confirmation and the tracking number. You may check and track the delivery status of your orders with my logistics partner.
There might be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.
If you’d like to make special requests for quicker delivery, please do write to me at [email protected] and I will try my best to accommodate it.
Meanwhile, I’m working towards making this process faster, even as you read this.
3. TAXES, DUTIES & TARIFFS
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.
4. MODE OF PAYMENTS
I accept payments via most Indian and International credit and debit cards. For customers with Indian bank accounts, you can also use NetBanking.
For a number of reasons, the success rate for Indian payment gateways processing international transactions is low.